Don Norman and Jakob Nielsen say “In order to achieve high-quality user experience in a company’s offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design, and interface design.”
What does continuous UX evaluation look like? How do we meet users expectations? What does it look like to merge UX into DevOps practices? I’ll answer these questions and discuss the similarity of Lean UX and devOps processes and how they can work together to bring better experiences to end users and team members.
I’ll discuss the similarities in process and how we need to take a continuous assessment and monitoring approach. I’ll discuss the business impact of UX, both negative and positive. In conclusion, I’ll talk about how through understanding your users, measuring and monitoring what matters, we can merge UX and DevOp lifecycles.
Virginia Cagwin is an Interaction Designer that practices Lean UX methods to help teams gain shared understanding, focus, and communication. Virginia started her design career has a graphic artist working on brands such as McDonalds, Dunkin Donuts and Baskin Robbins. She’s worked for startups and Fortune 500 companies over the last 12 years focusing on enterprise software.
Virginia currently is a UXConsultant for Slalom. She spent 2.5 years in London introducing agile and lean principles to Thunderhead.com. Prior to her expat adventures, Virginia spent 10 years at Turner Broadcasting leading the adoption of user-centered design (UCD) and agile methodologies for their in-house IT Department for TCM, TNT and TBS. She has spent most of her design career in enterprise where she gets to solve wicked business problems.