Scrutinizing the Scrutiny


Many organizations have found great value in retrospective analysis following incidents that impact the reliability and availability of a service. Known as postmortems, companies routinely analyze what went wrong in retrospect.

However, common approaches to postmortems are often short-sighted in their focus and rarely bring about any real improvements to our overall systems. Commonly viewed as a required exercise to cover your butt or to provide a report to management, most focus solely on root cause and suggested fixes.

This talk will point out the true value of a postmortem, how to perform them for maximum exposure of improvements for every organizations people, process, and technology.

Audience challenges & takeaways:

  • What’s broken about current methods of postmortem exercises?
  • Why is a “just culture” important?
  • What is the true purpose of a postmortem?
  • What are the key component of a postmortem exercise?
  • How can we continuously improve this process?

Speaker

jason-hand

Jason Hand

 
Named “DevOps Evangelist of the Year” by DevOps.com in 2016. Author of two books on the subject of Chatops and a forthcoming O’reilly book on Post-Incident Reviews as well as a ...