Help me help you: show me the empathy!

Everyone needs help sometimes. Whether they are learning a new skill, joining a new company or being promoted to CEO. And everyone loves being helpful as well as receiving help, right? Unfortunately the act of trying to help can sometimes unintentionally cause more harm than good, leading to frustration and negative impacts on individuals, teams and businesses. In this talk, Paula will highlight some of the behaviours that we often see in the tech industry, describe how good intentions can go bad and suggest some simple guidelines to prevent this. Will this talk be helpful? Come along to find out.



Paula Kennedy

Paula is Director of Pivotal Cloud Foundry Solutions for EMEA at Pivotal and she is focused on supporting clients to drive innovation and transformation as they move towards a cloud native approach. She was previously Chief Operating Officer and co­-founder of CloudCredo and has worked in the IT industry for over 17 years. Paula is passionate about community, diversity and inclusion, and has a range of speaking experience, including Cloud Foundry Summits in Santa Clara and Berlin, QCon in London and several meetups. She also organises the London PaaS User Group, the Coed: Code meetup group and was part of the organising committee for DevOpsDays London 2017.