Common approaches to post-incident reviews are often short-sighted in their focus and rarely bring about any real improvements to our overall systems.
This talk will provide insight in to new ways teams are analyzing incidents in retrospect in order to continuously improve system uptime.
Serving as a DevOps Champion and advisor to VictorOps (victorops.com), Jason Hand writes, presents, and coaches on the principles and nuance of DevOps and modern incident management practices. Named “DevOps Evangelist of the Year” by DevOps.com in 2016, Jason has recently authored a new book with O’Reilly Media on the subject of post-incident reviews (commonly known as postmortems) in addition to two books on the subject of Chatops. Regularly contributing articles to Wired.com, TechBeacon.com, and many other online publications, Jason is dedicated to the latest trends in technology, sharing the lessons learned, and helping people continuously improve. Jason is also a co-host on the popular podcast on building communities in Tech called “Community Pulse”.