Don't call it a Post-Mortem unless somebody died - Continuous Learning for Continuous Improvement


Etsy’s blameless post-mortems are a great step to helping teams transition from a culture of blame to a culture of learning. Still, if you are only capturing learnings after bad things happen, teams are missing an opportunity to implement and learn from regular retrospectives or after-action meetings. Learning isn’t only about capturing the problems experienced during a failure, it is about establishing a continual learning culture aimed at continuous improvement. This talk will go over lessons learned from a team that started with blameless post-mortems and migrated to more regular retrospectives.

Speaker

jeffrey-sykes

Jeffrey Sykes

 

Jeffrey Sykes is the Director of TechOps at VML. Jeffrey leads a team of around 20 across VML’s North American offices. During his time at VML, Jeffrey has worked across many of VML’s largest clients

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