“You build it, you own it, you operate it” has become our mantra at PagerDuty. But how did we get there? Where were we before his? How did we go from having a centralized team responsible for anything Infrastructure related to dozens of engineers building and deploying their own services?
Arup has been working in the space of software operations since 2007. He started out at as an Operations Engineer at Amazon, helping to reduce customer defects with multiple teams for the Amazon Marketplace. Since then, he has managed and built operations teams at Amazon and Netflix to help improve availability and reliability. He currently works at PagerDuty, where he is part of the Infrastructure Engineering group.