Mental models – why saying “I didn’t know it worked that way” is a sign of expertise not incompetence


This talk advocates for DevOps engineers to show off their misunderstandings in the name of developing their expertise. DevOps is fundamentally about change - creating change, recognizing change, managing the effects of intended and unintended change… I could go on but, I only have 5 min so I won’t.

Speaker

laura-maguire

Laura Maguire


I’m an Ohio State University PhD student in Cognitive Systems Engineering who studies cognitive work, coordination and adaptive strategies in high risk/high consequence work.

I’ve worked in domains

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