The Four Agreements of Incident Response


Don Miguel Ruiz’s book, https://www.amazon.com/Four-Agreements-Practical-Personal-Freedom/dp/1878424319/, presents a code of personal conduct based on ancient Toltec wisdom to help remove self-limiting structures and beliefs.

Each of the Four Agreements can help us understand a more mature, effective, and humane approach to incident response in our organizations. In this talk, I will address how the Agreements can be expressed as a modality for Incident Response. Using the Agreements, it is easier to understand modern approaches to resolving incidents as effectively as possible, and even help reduce burnout as well!

Speaker

matt-stratton

Matty Stratton

  

Matty Stratton is a DevOps Evangelist at PagerDuty, where he help dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers

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