The Four Agreements of Incident Response


Don Miguel Ruiz’s book, The Four Agreements, presents a code of personal conduct based on ancient Toltec wisdom to help remove self-limiting structures and beliefs.

Each of the Four Agreements can help us understand a more mature, effective, and humane approach to incident response in our organizations. In this talk, I will address how the Agreements can be expressed as a modality for Incident Response. Using the Agreements, it is easier to understand modern approaches to resolving incidents as effectively as possible, and even help reduce burnout as well!

Speaker

matty-stratton

Matty Stratton

 

DevOps Evangelist at PagerDuty

Matty Stratton is a DevOps Evangelist at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He

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