The Four Agreements of Incident Response

Don Miguel Ruiz’s book, The Four Agreements, presents a code of personal conduct based on ancient Toltec wisdom to help remove self-limiting structures and beliefs.

Each of the Four Agreements can help us understand a more mature, effective, and humane approach to incident response in our organizations. In this talk, I will address how the Agreements can be expressed as a modality for Incident Response. Using the Agreements, it is easier to understand modern approaches to resolving incidents as effectively as possible, and even help reduce burnout as well!



Matty Stratton


DevOps Evangelist at PagerDuty

Matty Stratton is a DevOps Evangelist at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He