Communication in an Open Company

In the IT Industry, many incidents have been misunderstood or blown out of proportion due to poor handling of communications during and right after a crisis arises. The how, when, and how much communication can be the difference between a media frenzy and an outage that people work through and forget about. Ever since a database outage in January of 2017, companies and contributors have received timely and effective communication from Gitlab.



Eric Hendricks

Eric Hendricks, The IT Guy, is a Solutions Architect for Gitlab. He has spent much of the past 10 years as a Linux Systems Administrator. Nowadays, Eric is an open source warrior and co-host of the IT Guys’ podcast.