Blameless Postmortems: How to Actually Do Them


So you’ve had an incident. Restoring service is just the first step; your team should also be prepared to learn from incidents and outages. In this workshop, you will learn some best practices around postmortems/incident reviews to help your team and organization see incidents as a learning opportunity and not just a disruption in service.

In this workshop, attendees will:

  • Get an overview of blameless postmortems
  • Learn techniques for effective information sharing
  • Learn how to run a postmortem meeting effectively
  • Understand the difference between “blame” and “accountability”
  • Step through a real-world postmortem that occurred at a major SaaS organization

Prerequisites:

Come ready to interact! No computer needed.

Speakers

lilia-gutnik

Lilia Gutnik

 
Lilia Gutnik comes to PagerDuty by way of 10+ years of designing data-driven products for enterprise customers. As a product owner at PagerDuty, she’s passionate about helping people learn from ...matty-stratton

Matty Stratton

 

Matty Stratton is a DevOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers

...